Warranty Policy & Commitment

Santak Corporation offers to its customers the following limited warranty: The UPS device and its components mentioned in User's Manual shall be provided with 3 years' warranty free of charge for normal use (man-made malfunctions excepted.), starting from the date the customer purchases the UPS from Santak or its distributor/retailer. In certain places where local laws have special provisions for the term of warranty, the foregoing term shall not be applicable. This warranty offers special legal rights. You are entitled to other rights pursuant to local laws. The Buyer/Customer is responsible for certain service and maintenance expenses.

The following situation is not covered by the warranty:

• finished goods lost or serial number manipulated;
• loss or damage due to force majeure or external reasons;
• misuse, accident, negligence, unauthorized alteration or repair;
• overuse;
• violation of operation stipulations.

Within the 3-year warranty period, if the UPS is out of order in the range covered by the warranty, Santak shall repair or replace the UPS in its own way. For warranty services, please contact Santak's local Customer Service Center. The costs of delivery shall be borne by the customer.